
File a Claim
Let’s get your vehicle back on the road.
Start a Claim
Starting a claim is easy! Contract holders can select "For Contract Holder" to file a claim on the customer portal. While your claim is being processed, you can use our Shield Repair Network or get in touch with our Concierge Service at 1-800-852-2502 to find a licensed repair center in your area. If you are experiencing breakdown issues, call the Roadside Assistance phone number directly at 1-866-222-7869. Repair Facilities can select "For Repair Facilities" to file claims with American Auto Shield.