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Truck in shop

File a Claim

Let’s get your vehicle back on the road.

Start a Claim

Starting a claim is easy! Contract holders can select "For Contract Holder" to file a claim on the customer portal. While your claim is being processed, you can use our Shield Repair Network or get in touch with our Concierge Service at 1-800-852-2502 to find a licensed repair center in your area. If you are experiencing breakdown issues, call the Roadside Assistance phone number directly at 1-866-222-7869. Repair Facilities can select "For Repair Facilities" to file claims with American Auto Shield.

How to Start a Claim

Step 1

If Vehicle Is Not Functional and you need Roadside Assistance

  • Please take all precautions possible not to further damage the vehicle.
  • Download the CarShield app on the App Store or Google Play and you can request Roadside Assistance directly from your phone! Or;
  • Call 1-866-222-7869 to contact Roadside Assistance, including towing service.
Step 2

Finding a Repair Facility

  • Contact us at 1-800-852-2502 and we will help you start a claim.
  • As a CarShield member, you have access to over 10,000 Repair Facilities in the Shield Repair Network, visit ShieldRepairNetwork.com to search Repair Facilities in your area.
  • You also have the option to use out of network Repair Facilities. Contact us at 1-800-852-2502 and we will help coordinate with your Repair Facility.
Step 3

Working With Your Repair Facility

Once your vehicle is at the repair shop and diagnosis of the failure is complete, but before any work is performed, give the Service Manager or Technician your Contract Number and Claims phone number 1-800-808-7178.

Step 4

Rental Car Benefits

  • Once we receive the diagnostic on the vehicle you may be eligible for Rental Car Benefits. Please see your specific contract for rental eligibility, or contact us at 1-800-587-4162. We work directly with Enterprise Rental Car. If you obtain a rental car through other approved methods, you may have to pay up front for the rental car and get reimbursed. 
  • Some contracts may be eligible for Rideshare cost reimbursement in lieu of obtaining a Rental Car. Please see contract for details. 
Step 5

Payment of Claim

Covered claims will be paid directly to your Repair Facility. You will be responsible for your deductible and any costs that are not approved or covered by your contract.

Questions? Visit our Support Center, or get in touch:

  1-800-588-8501         Contact Us