File a Claim

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We want to make sure you get your vehicle and life back on track in case the unexpected happens. With that in mind, we and our administrators have designed our claims process to be as simple and straightforward as possible.


File a Claim Online     Upload Documents

Claims: 1-800-859-9923
Roadside: 1-866-222-7869
Hours: 7:30AM – 7:00PM (CST)

If Vehicle Is Not Functional

Please call 1-866-222-7869 if you need Roadside Assistance, including Towing service. Please take all precautions possible not to further damage the vehicle.

Take Your Vehicle To Your Local ASE-Certified® Mechanic

Whether you're at home or on the road, we're there for you. You have the flexibility to choose the dealership or ASE-Certified® repair facility of your choice.

Contacting the Claims Administrator

Once your vehicle is at the repair shop, give your contract to the Service Manager or Certified Technician and they will call claims at 1-800-859-9923.

*The claim must be called in and approved before any work is performed.

Rental Car Benefits

If you have a covered repair that is scheduled for more than 4 hours of labor, rental costs up to $40.00 per day not to exceed $280.00 will be covered. These may be obtained through your dealer or a local rental car agency. Rental car benefits may be paid directly by claims or subject to reimbursement. See contract for actual rental allowance.

Payment of Claim

Covered claims will be paid directly to the ASE-Certified® repair facility by your contract administrator. You will be responsible for your deductible plus any non-covered charges.

Claims Questions

How do I file a claim?

Call 1-800-859-9923 or file a claim online here.

If I file a claim, will my premium increase?

No! No matter how many claims you file, your rate will never increase!

What happens after I file a claim?

The shop will be in contact with the claims department, determine if the repair is a covered component, and contact you to move forward.

How do I check the status of my claim?

You can contact claims directly at 1-800-859-9923 or call our customer service team 7:00 AM - 6:00 PM Monday - Friday at 1-800-587-4162.

When should I file a claim?

Anytime that the vehicle is giving you an issue you're welcome to file a claim. Your claims representative will determine the cause of failure and as long as it is a covered component, it will be taken care of for you!

How do I know if my claim will be covered?

Refer to your contract's coverage section to find a list of covered components listed under your contract. See contract for more details.

How does the deductible work?

Once the repair is completed, you pay your deductible directly to the repair facility.

What if I need a rental vehicle while mine is being repaired?

Once your vehicle is in the shop and has been approved for at least 4 hours of work, you will receive rental car benefits up to $40.00 per day. Please see your specific contract for the number of days of rental eligibility. You may use either a dealership or rental agency, and depending on who you choose, you may have to pay up front for the rental car and get reimbursed.

*New contracts as of April 1st, 2022: Once your vehicle is in the shop and has been approved for at least 4 hours of work, you will receive rental car benefits. Limited to a vehicle similar to yours, up to $100 per day up to 7 days for most claims. If the vehicle needs a full engine and transmission replacement, it will cover up to 14 days. Ride Share reimbursement is also available. It will cover expenses up to 60.00 per day reimbursed (reasonable Tip included). Uber/Lyft only.*Benefits may vary from state to state. New contracts only. Please refer to the contract to verify rental benefits.

Do I pay for rental up front?

It depends. Dealerships may have rentals available and you may not have to pay up front. If you need to go through a local rental agency, then you most likely would pay for the rental up front and get reimbursed once the repair is completed.

What if I break down after hours or away from home?

Simply call the roadside assistance number at 1-866-222-7869 to arrange a tow truck to take you to a local repair facility. Contact the shop in the morning to start the claim. Most of our coverages also provide Trip Interruption. If your vehicle breaks down 100 miles or more away from home and needs to be left at a repair facility overnight, your hotel and restaurant expenses may be reimbursed to you $50 per day, up to 3 days. Maximum benefit is $150.00 per occurrence.

How does repair payment work?

Once the work has been completed, claims will pay the repair directly over the phone with a credit card to the repair facility. You will be responsible for your deductible, plus any non-covered charges.

How do we determine if a claim is paid?

First, make sure the part is listed in your coverage plan . The mechanic will find the cause of the repair and contact claims to determine whether it will be a covered repair or not.

What responsibilities do I have to keep the coverage active?

You need to keep up with your manufacturer's maintenance schedule and keep receipts for all scheduled maintenance. You must be out of your scheduled waiting period to file a claim (see your contract for details on waiting period). Do not misuse, neglect, or modify your vehicle during the contract term.

*Please see contract for Claims and Benefits eligibility

Our Claims Administrators


File a Claim Online     Upload Documents

Claims: 1-800-859-9923
Roadside: 1-866-222-7869
Hours: 7:30AM – 7:00PM (CST)

Note: View actual contract for details. The information above is for most contracts. If you do not have American Auto Shield as your Administrator then please contact your Administrator directly, or call CarShield Customer Service at: 1-800-587-4162 and we can help you out.

Questions? Visit our Support Center, or get in touch:

 1-800-588-8501      Contact Us